Customer Success Specialist (Internship)

Paris · Full-time · Intern

About The Position

Wibbitz is in hyperspeed growth mode and we’re looking for amazing talent to join our team. Wibbitz is changing the video landscape by empowering storytellers to create original videos that people love, quickly, easily and at scale. The Wibbitz platform leverages automation to power video for the world’s biggest brands including Le Figaro, Lagardère, Bertelsmann, Mondadori, l’UEFA or BNP Paribas.

Wibbitz joining the ranks of Deloitte’s 2019 Technology Fast 500 list, as the #8 fastest growing company in North America! Click here to learn more.

Role

Wibbitz is looking for a Junior Customer Success Manager to join our Paris team. Our CSMs fill a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, the Junior Customer Success team serves as the main point of contact with our valued customers. The Success team is in charge of renewals, upsells and expansion. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.


Responsibilities

- Own overall relationship with assigned Wibbitz clients (Tier 4 and 5)

-Maintain and grow relationships with our clients 

-Assist our customers to maximize the usage and adoption of the Wibbitz platform.

-Understand the Wibbitz platform, provide training and guidance for using it.

-Communicate feedback from clients to the product management team regarding new product development features

-Work closely with cross-functional teams, including sales, editorial, R&D and marketing to act as a valuable resource and point of contact for clients

Requirements

-Master degree in business or equivalent (final year internship) 

-Excellent communication skills, written and spoken

-Effective organization and time management skills, with ability to multitask

-Dedicated customer service orientation and detail-oriented

-The will and ability to work in a fast-paced, ever-evolving environment and learn, learn, learn!

-Speak french





Modalities

-Starting from January 6th 2020 for at least a 6 month period

Why join us!

Awesome team building spirit with off-site happy hours, nice entertaining outings & snacks

WeWork community benefits including free coffee & beer on tap, workshops, happy hour events, discounted rates at gyms and more

Attractive package

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